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I don't know if any of my readers are familiar with Fasthosts' recent security problems that hit the press a couple of weeks ago but I couldn't help but laugh at a conversation I had with them the other day. Baring in mind they had a breach in their security which meant that all passwords had to be reset I was astonished to get this email about an FTP login issue.
Dear Tim, Thank you for your support enquiry. Please can you confirm the password you are using to login with for xyz so we can investigate further.
Dear Tim,
Thank you for your support enquiry.
Please can you confirm the password you are using to login with for xyz so we can investigate further.
Is it just me or is that a little nuts asking a user to send their username and password in clear text just after a major breach in security? I thought my response was very measured:
Just to clarify, you want me to send you my password to my global FTP account in a clear text email just after you have had a password breach?
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