No hidden charges

I've had a couple of situations recently where clients have suggesting "tricking" the user into either remaining subscribed to a service i.e. a mailing list or rammed some sales info down their throat whereas we advise to go the oposite direction -if someone doesn't want to read your email, why pay to send it to them? Just because you send it to them, doesn't mean they're going to read it.

Then while booking some tickets this evening I came across FlyThomson's take on it. I was going to blog how I thought their prices were reasonable, or how their checkout process upsold well etc but instead I get to the very last stage and after having "Still no change, the seats are the same price"!"/"The price you see is the price you pay" throughout I noticed that when selection any form of "grown up" payment card I get charged £10!!

The only cards it turns out that don't charge you are Solo and Visa Electron. So much for the "Still no change."

Why try and bamboozle your customer? Ok I had to pay it but I wouldn't now recommend you.

 

 

Thanks. Why didn't you state that at the start?

Author

Tim

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