Amazon -unbelievable customer service

Stacey bought me a Canon IXUS 950 IS for my birthday which needless to say I was more than chuffed to receive, it's a fantastic camera with enough bells and whistles to make it more than just a happy snappy camera but not too many to make it cumbersome to transport so you can ensure you have it to hand when that un-missable shot is coming.

Problem was, on the weekend it developed a fault -Canon's dreaded E24 error. It's predecessor lasted about 4 years before a rainstorm when it decided to start (understandably) complaining for a while but the IXUS 950 IS hasn't had any (recent)¹ abuse so I called Amazon fearing the worst but hoping they would replace it as this would appear to be a software related fault.

¹ About a week after I got the camera I did drop it but that was mid July.

I first of all emailed them using their online panel as it was out of it's 30 day no-quibble return period but didn't get a response. A little inpatient I decided to call them yesterday and I spoke to a very helpful representative named "Donncha" who assured me that despite my mishap with dropping it there should be no issues in returning it no offence Donncha but I've heard that one before so I didn't hold my breath. He told me a courier would come and collect the camera tomorrow (today) and a replacement would be with me in 3-4 days.

A little later I received -what I assumed was- a collection email saying Royal Mail would be around at some point, I wasn't expecting what happened next. At approximately 10am our usual Royal Mail parcel guy arrived to collect the camera, then, about 5minutes later, another parcel delivery man arrives and drops off the replacement!

I have to take my hat off to you Amazon in this instance, that's superb customer service!