Tim

Footprints in the snow of a warped mind

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 Craig's Blog
Craig Hawker's Blog
 Google Blog
Official Google Webmaster Central Blog
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 Ol' Deano's Blog
My mate Dean's blog on my space, equally as random as mine but not off on as much of a tangent!
 Sam's Blog
Sam is one of my younger brothers studying Product Design and Manufacture at Loughborough, this is his blog :) Enjoy!

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Disclaimer
The opinions expressed herein are my own personal opinions and do not represent my employer's view in any way.

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 Wednesday, April 30, 2008

The Site Doctor is hiring!

Wednesday, April 30, 2008 3:18:00 PM (GMT Standard Time, UTC+00:00)

Despite all the doom and gloom surrounding the pending credit crunch, we're hiring as work is piling in and we need help :). So if you're a developer, designer, sales person, marketing guru -or you're just plain bored check out The Site Doctor's vacancies page for the great posts currently up for grabs!

Not sure why you should come and work with us? There are way too many reasons to list in one go but here are my top 5:

  • You'll have a great boss (ok I'm a touch biased)
  • We have 20% time (every Friday we down tools and do something cool -that doesn't relate to the main projects you're working on at the time -more about that another day)
  • We're committed to your development and will fund courses etc
  • There are bonuses to be had for referrals and working hard!
  • You get your Birthday as an additional bank holiday so you never need to worry about booking it off again!

Oh and there's free Tea and Coffee -so I guess that's 6 reasons to get in touch.

For more information about the posts available (more being added later this week) check out The Site Doctor vacancies page.

 Tuesday, April 22, 2008

Another super logo design from another over priced design agency

Tuesday, April 22, 2008 5:31:57 PM (GMT Standard Time, UTC+00:00)

Thanks to Gareth and The Register for this one, it had me laughing for a good long while.

After the last design debacle (the London Olympics 2012) logo, you would have thought someone would have thought carefully before making the image public but here's the latest logo for the UK's Office of Government Commerce (OGC):

Other than being just plain boring it's ok right? Yeah, I thought so too until I was told to rotate it 90 degrees clockwise...

Brilliant! I'm still laughing!

Just goes to show (once again) that going with a large digital agency to create your brand identity isn't necessarily a good idea...

Having just rebranded Avant Garde hair salons (see the new logo here), I'm now checking our design. Nope all looks good so it's "Big Guys" 2 - "Little Guys" 0

Can't wait to see what the next government logo is...

 Wednesday, March 12, 2008

Site, Sight, Stacey, Stacie and all the other ways you can spell The Site Doctor wrong

Wednesday, March 12, 2008 9:54:08 AM (GMT Standard Time, UTC+00:00)

One of the quandaries I've had for a while with The Site Doctor is our name, it sounds silly but I've lost count of the number of times I've had to spell out "site", it may not be too obvious why at first glance but there's two common spellings of "site" -one relates to websites, building etc, the other opticians (sight). Silly eh!

It has never really bothered me in the past but now that I have Stacey working with me we run into another issue -not only does she have a difficult to spell surname (Shapcott), people use so many inflections of "Stacey" it's comical. So this week I've taken it upon myself to sort this and have gone all out creating email aliases (we used to just have name@, name.lastname@, initiallastname@) but Stacey now has Stacie, Stace, Stacee and numerous other counterparts.

In an effort to make life easier for our clients, we've also got a few more domain names that point to our main domain name which include:

www.thesitedoc.co.uk

www.thesitedr.co.uk

www.sitedoc.co.uk

and my favourite:

www.thesightdoctor.co.uk

A little overkill perhaps but for the sake of £20 I thought it was worth it ;)

Moral of the story: Don't have a long winded name that has words that sound similar to others in it ;)

 Tuesday, February 12, 2008

Stacey's first day and the company is incorporated

Tuesday, February 12, 2008 3:48:54 PM (GMT Standard Time, UTC+00:00)

Today is Stacey's second day and change is already abreast, Monday was somewhat quiet on the business front with Gym, Hair Cuts, Lunch, Shopping and numerous phone calls but today things have really started moving -the first port of call was going Ltd:

Congratulations...

We are pleased to advise you that your company, THE SITE DOCTOR LTD has been accepted for incorporation by Companies House

To my foreign readers this means that my West Midlands based web design company The Site Doctor is now officially listed with Companies House -we've got a certificate 'n everything...

Although it was a "real" company, now the main benefit is If The Site Doctor Ltd was to go bankrupt, each shareholder is responsible only for the amount they have invested in the company -so if The Site Doctor Ltd was to go bankrupt (which I hope it doesn't!) I won't lose our house!

Watch this space as The Site Doctor Ltd and it's new branding will be launched later this month...
 Friday, February 08, 2008

The turnover challenge 2008

Friday, February 08, 2008 4:02:36 PM (GMT Standard Time, UTC+00:00)

I'm always up for a laugh and a challenge -especially where business is concerned, without pushing yourself I think your company will just shrivel up and die. This time however I think I may have bitten off more than I can chew -which may very well result in public humiliation, women's clothing and the most bizarre gym session ever!

While "playing" squash the other day with a mate of mine -Ian- who runs Avant Garde - a hair salon based in my local gym Next Generation and I jested about challenging each other to increasing our turnover to (for me anyway) ridiculous heights for the tax return 08/09 and so began the turnover challenge 2008.

The aim of the game is simple -we have to turnover more than £x00,000 in the next tax year. For a little more fun we decided to add in a forfeit for the company who earned the least. What's the forfeit I hear you cry! Well that's what's up for debate at the moment but basically it should be:

  • Fun!
  • Suitably humiliating to make sure you don't want to lose!
  • Non-financial
  • Non-harmful to us (i.e. no tattoos, piercing's etc)
  • Non-harmful to the businesses
  • Non-harmful to others
  • Legal!

We've come up with a few ideas but I thought I'd throw it out there for other ideas as I'm sure something amusing will come up! My fav's so far:

  1. A gym session in women's clothing: miniskirt, sports top and high heels (knowing Ian he'll wear the panties too!)
  2. Do a parachute -though I think that's something I want to try anyhow...
  3. Paragliding/Snowboarding/Other etc in the nuddy
  4. (Me) -become a hairdresser (Ian) -learn to code

The thing I like about the gym session is that it's scaleable i.e. "for every £10k difference in turnover, the other has to run for another minute on the treadmill..."

If you don't think that's a hard challenge, put it this way, to meet the target we've both got to more than double our turnover. If neither of us make it I suggest you get a weeks pass at my local gym -Next Generation April 2009!

You've got until April 1st 2008 to get the forfeit ideas in...

 Wednesday, January 16, 2008

Fantastic new -and cheap domain name registrars

Wednesday, January 16, 2008 12:59:38 PM (GMT Standard Time, UTC+00:00)

After our recent issues with Fasthosts (or as they are now fondly referred to in the office - Farcehosts) I have made the conscious decision to move away from them completely over the forthcoming months (probably years). We no longer have any clients on their hosting platform but we still have circa 300 domain names registered through various accounts through their sister company UKReg.

Due to the authority's charges, we can't just transfer all these domains away as it'd cost us a fortune (and possibly one we can't recoup) so I'm going to do it as they expire. In our search to find an alternative provider someone suggested we check out the new kid on the block - Heart Internet. According to those in the know on Underscore they are a bunch of guys who used to work at 1&1 and decided they could do it better.

So far I've found their service to be great -and value wise they're cheaper than most providers which is a bonus. As with most of the providers these days it's all managed through their easy to use online control panel which is pretty straight forward. If you're on the lookout for great value or cheap domain names give Heart Internet a look.

BTW if you're wondering where Heart Internet's .co.uk domain names from 9p is, check under the transfer fees. Still £2.59 is a great price for any .co.uk!

 Wednesday, January 02, 2008

The King Daddy of Office chairs - Herman Miller's Aeron

Wednesday, January 02, 2008 9:47:13 AM (GMT Standard Time, UTC+00:00)

If you've found this article through a Google search I expect like me you've read a plethora of articles and blog posts that vary from saying how amazing the Aeron is, to how the Aeron is an over-priced relic of the burst dot com bubble of the 90s. Well this one is my take on Herman Miller's Aeron.

Before buying my Aeron I decided to make use of Herman Miller's trial Aeron, this isn't something they make you overly aware of so if you're thinking about getting a new office chair, contact your local representative (or the Herman Miller website) and ask if you can hire one for a month. It'll cost you somewhere around £40 but it'll at least allow you to see what you're getting before outlaying £400+. The trial Aeron took a little getting used to which I've put down to the fact that my posture in the old chair was seriously bad but after a week or so I was sitting very comfortably indeed.

One of the simpler things I liked about the Aeron was the fact you can raise it up higher than many other chairs, this is important for me as my desk is 4-5 inches too high which means I'm always sitting incorrectly. By raising the Aeron up a little more I was able to sit with my arms flat on the desk reducing shoulder and back ache considerably. Another aspect of Herman Miller's Aeron chair that I liked was the fact you could adjust the resistance of the back, again a simple; but important feature, it takes a little trial and error but you can get the balance just right so it lifts you up into your position but doesn't stop you from leaning back to relax (or in my case kick back when you do something right).

Rather than having a cushioned fabric seat, the Aeron has a mesh that stretches a little to offer the same comfort padding does but without the worry that in 2 years time, the padding turns to something more like cardboard (which is one of the factors that prompted my search for a new office chair). The downside I've found with this mesh is it overly aerated which in my case means my bum is kept very cool (and back which is a good thing as sweatiness is reduced to a minimum) -great in the summer but in the winter brrrr!

The main downside to having the Aeron is the price, as I wanted a grey one, I had mine imported from the States and paid a premium but you can pick up the basic spec chair for around £400 (and probably less if you do a little bargaining), baring in mind the 12 year warranty these chairs carry it should in theory outlast 3-4 £99 type office chairs and look after your back in the meantime. Being somewhat of a scrooge, I looked at it from the POV that the difference between what I would spend on new £99 chairs in the warranty period of the Aeron would only be a matter of £200 or so which equates to around 5p per day. That's got to be worth it :)

On the whole though I really like my Herman Miller Aeron, I feel it has really helped my posture and although I didn't really suffer from back ache after a long day (probably down to my canoeing) I feel that the small investment short-term will pay off in the longer term. I consider the chair a luxury and so wouldn't splash out on it if I were a start-up as there are far more important things to get sorted first! That said, if you're planning on spending long hours in your chair from the outset maybe it is worth the expense from the start.

It's worth stating at this point that in addition to trying out the Aeron, I also tried out Herman Miller's alternative offerings and a number of alternative office chairs but I didn't find I got the same comfort.

I did a lot of shopping around for a suitably cheap(er) supplier and was surprised to find out that the supplier just down the road from me was able to offer the cheapest price by far (ignoring delivery etc) so check out Creative Box in Birmingham, Kate from Creative Box in Birmingham was more than helpful and patient in answering my 101 questions so I'm sure she'll be able to help you out too.

 Sunday, December 30, 2007

How is your business perceived? You'll soon find out when you break big news...

Sunday, December 30, 2007 2:13:37 PM (GMT Standard Time, UTC+00:00)

What I have found the most incredible about Stacey leaving her job to come work with me is the fact that you soon start to find out how people perceive your business. I try not to talk to people in too much depth about what's going on with The Site Doctor as generally when people ask "How's the business going?" I've realised they don't want you to reel off how much debt you're in (they're not sure whether to pity you or whether you're asking for money) -or how much money you're making (which is just seen as gloating) but with something as momentums as this people start sticking their oar in...

Although after talking it through with them people can see that it's going to make life better all round (and hopefully richer in the longer term -not just financially) the initial reaction is generally one of amazement that we'd even be considering it what with the company being so "small". People find it very hard to comprehend that although we work from an office at the back of the house, the business earns enough to support the two of us.

I realise they don't mean to be insulting in anyway and they only have our best interests at heart but sometimes the cliches rule through -I think my favourite comment was from my mother who after listening to the reasoning behind the move (which included making a saving as we won't initially need to get a larger office to accommodate the new staff) said that we would need to get an office straight away, "a flag ship office" as she put it.

A little bewildered as to why she would say such a thing her response made me smile even more "it will appear more professional to the outside world". I admit, getting an office is on the cards for next year however the fact that in the 5 years we've now been operating I know of only one occasion when we've had a client ask to come to our offices so why incur such an expense merely for show? Of course what she meant to say however was "it would appear more professional to the family" ;)

I should add at this point that I love my mother to bits but I am still astonished at the assumptions people make about a business based on what they see (rather than hear).

 Thursday, December 20, 2007

Ethical Christmas Presents/Cards

Thursday, December 20, 2007 10:37:17 AM (GMT Standard Time, UTC+00:00)

Last year was the first year we sent out presents to clients and it went down a storm though choosing the presents is somewhat awkward -especially when it comes to wine, what if they're a red wine drinker or a white wine drinker etc?

Anyway I digress, as usual we've started receiving gifts from companies and as usual we've had one or two "we're not sending out cards this year, instead we're donating the money to xyz" or "we've spent the money we were going to spend on you, on a goat". A little un-PC I know but -gee thanks.

What a ridiculous thing to do, it really gets my goat (pun intended) when people do this, it's so pretentious -and doesn't impress me in the slightest, they'd be better not to bother -or- donate and not tell me. Why, instead of not spending that £1.00 on a card "saving the environment" don't you pay your bills by BACS instead? That way you would avoid sending a small cheque in a huge envelope with your complement slip etc? Surely THAT would be making more of a contribution?

All these donations to me just say "We've not got the time or inclination to get you something personal so we won't bother". Further more, Stacey and I donate to charities on a monthly basis anyway -to charities that we care about. Some of you may remember the Cheshire Ring Race we did for charity for example.

As I mentioned earlier, this year we were donated a goat -ok it's supposedly gone off to a family in Africa somewhere but quite frankly they should have saved all the donations up and gone over there and helped out, now THAT would have got my attention. Having been on a charity aid project in The Gambia myself I know that would mean a lot more to the locals than (apparently) being sent a goat.

Anyway, enough ranting, if you want a nice Christmas hamper or bottle (or two) of wine for your friends, family or client this year check out the Wine and Hamper Gift website for some ideas.

Ethical Christmas Presents/Cards
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CategoriesTags: Business | The Site Doctor
 Tuesday, December 18, 2007

Gerald Ratner: The Rise... And Fall... And Rise Again -yet another autobiography

Tuesday, December 18, 2007 11:18:00 AM (GMT Standard Time, UTC+00:00)

I don't know whether it's just I've had my head in the sand for the past few years or whether there really is an influx of autobiographies hitting the book stores, either way after finding time to read Duncan Bannatyne's book I thought I'd try another -"Gerald Ratner: The Rise... And Fall... And Rise Again" which I only bought out of curiosity but have found to be most interesting.

I don't know why many people read these sorts of books, I guess there are some looking for that "golden ticket to the riches" but I like to find out where someone's come from and what sort of attitudes businessmen have to life. One thing is for sure is that most of them want to write books1 ;)

I realise the book is his take on the events that passed (my mother is still insistent that he MUST have said the jewellery was crap as otherwise the press wouldn't have pursued him as ferociously) but either way what I found most interesting are the values that he learnt along the way.

One can only feel sorry for what he has been through -regardless of whether he was seen to be "flash with his cash" when he had it or not (to be fair who wouldn't be if they could be), to see that he's managed to recover from it is a real achievement.

Until recently, when asked the "If you could meet one person who's alive" type question I would probably have said Peter Jones as he always came across as an entrepreneur with a little gusto and flare about him but recently -perhaps just due to the producer's discretion I've gone off that idea and would much rather share a beer with Gerald Ratner. I wish him and geraldonline.com all the success in the future.

The book is an easy read and can easily be picked up and put down as needed so if you've not had a chance to read it, pick up a copy of "Gerald Ratner: The Rise... And Fall... And Rise Again" your local book store (or Amazon if you live in the sticks!).

1 For those of you interested, I have already got my book underway, it's going to be an epic -and exciting- tale of woe about my raise to fame (and hopefully without fall...). I think I'm going to name it "Coming from nowhere to go somewhere". I wish I could say you can pre-order it somewhere but you can't -if you want a copy email me and I'll add you to the list (you'll probably be the first...)

 Monday, December 03, 2007

February 8th - a date for your diary!

Monday, December 03, 2007 5:13:35 PM (GMT Standard Time, UTC+00:00)

Well it's been a hectic few days what with breaking the news to everyone and getting things in place but we've finally got Stacey's management to give her a leaving date -February 8th. It's still a fair way off but a lot better than we were expecting (sometime in March) so we can't complain.

I just hope the new office is in place in time -let alone the new website (still very much in development)!

 Friday, November 23, 2007

Fasthosts fail to amaze again

Friday, November 23, 2007 9:22:41 AM (GMT Standard Time, UTC+00:00)

I don't know if any of my readers are familiar with Fasthosts' recent security problems that hit the press a couple of weeks ago but I couldn't help but laugh at a conversation I had with them the other day. Baring in mind they had a breach in their security which meant that all passwords had to be reset I was astonished to get this email about an FTP login issue.

Is it just me or is that a little nuts asking a user to send their username and password in clear text just after a major breach in security? I thought my response was very measured:

Fasthosts fail to amaze again
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CategoriesTags: Business | The Site Doctor | Web Development
 Tuesday, November 20, 2007

The office to end all offices

Tuesday, November 20, 2007 6:31:46 PM (GMT Standard Time, UTC+00:00)

Some of you have already heard about my miss fortune with the office flooding. It's thrown things up in the air somewhat at a time when I could really do without it.

The bonus however is that I get to have a nice new office fitted (hopefully on the insurance) but that's turning out to be a saga in itself. As with any large expenditure we've gone out and got a few quotes from companies such as Sharps, Neville Johnson and some other smaller companies to get an idea of costs etc. To say there is a wide range in the price is an understatement -they range from £1,000 to over £16,000! The office is only 9ft x 9ft which means it'd be £1,777 per square foot! How nuts is that!!

Anyway, I thought people might like to see what I'm thinking about having fitted atm.

Now that Stacey is soon going to be working with me we ideally I need to cram (and it is a matter of cramming) two people into the office space and I think the solution of having the two terminals sitting back to back but offset like this will work nicely. The other problem I have is the size of my screens, at the moment they measure 115cm wide and my old desk meant I was sitting too close to them and would end up with screen burn but this design should allow me to sit far enough away.

I'll probably remove it shortly but the program that I used to layout the room has a 3D export that you can checkout at: www.thesitedoctor.co.uk/office/

 Wednesday, November 14, 2007

Day 2 - Did she or didn't she?

Wednesday, November 14, 2007 11:12:11 AM (GMT Standard Time, UTC+00:00)

Ok, so the attempt at drama failed! Believe it or not Stacey had the guts to do it, she handed in her resignation so it's only a matter of months/weeks before she's working with me full time right? Well we're not sure...

Turns out that when she handed in her letter of resignation her boss refused to accept it (being the diligent worker that she is I can completely understand that!) and instead he told her that he was going to put it in his drawer and not mention it to anyone to give her time to re-think and discuss it on Friday.

So the question is, will Stacey give in and chose the route of more money and/or less working hours over working with me? Well the suspense is killing me -probably more than you but I doubt she'll stay as she's already made up her mind and has started to get excited.

As far as the risk element goes -which is what I think would put her off- she's realised:

  1. There's enough work for her to do here
  2. If there isn't she can get another job
  3. She's chartered which means companies are screaming out for her skills so she can do agency work...

All good in my books but we'll have to wait until Friday to find out!

I can only imagine how the conversation went:

Stacey: "Please accept my resignation, here's a letter explaining why"

Boss: "No, sorry, I won't. Nope, no way, you can't"

Stacey: "Well I am, it's not you, it's me"

Boss: "Tell you what, lets hide this letter and pretend it wasn't written, I won't tell if you don't"

Stacey: "I'm still leaving"

Boss: "Tell me what you want that'll make you stay -more money? Fewer hours? Less work..."

Stacey: "Nothing, I'm leaving"

Boss: "Well, have a think, lets not rush into anything"

Stacey: "I've been thinking about it for months, I'm leaving"

Boss: "Lets discuss it on Friday, have a think about what you want/need and I'll sort it"

Stacey: "Fine whatever makes it easier for you. I'm still leaving"

 Tuesday, November 13, 2007

TOP SECRET - Today's the day!

Tuesday, November 13, 2007 9:49:43 AM (GMT Standard Time, UTC+00:00)

Ok so today's quite an exciting -and pretty scary day. After a few months of speculating, Stacey has finally decided to hand in her notice and come and work with me full time. It's scary because although I know it'll make her much happier and drive the business forward but it also means that the business will now be the bread winner (main household earner) so there's no more time for messing around!

I think it'll be quite an interesting time both for us and for others worried about doing the same sort of thing so I'm going to try and keep a fairly up-to-date diary of the events, trials and tribulations here.

The main concern from Stacey's point of view is that as it's a web development business she can't add anything to it which I personally think is tosh as there is a lot of non-specialised work involved in running a business which she will be able to do and there are many paid aspects of our work that she can get involved with as well.

Anyway, here goes, lets just hope she remembers to hand in her notice ;)

 Monday, November 12, 2007

A show of hands -why are you in business?

Monday, November 12, 2007 5:05:51 PM (GMT Standard Time, UTC+00:00)

As part of the company's branding overhaul, I'm currently reviewing The Site Doctor's business plan to make sure it still fits in with where I want the business to go and what I would like to achieve and Stacey (our latest and greatest employee yet) asked the simple question "Why are you doing it?".

It's a good question and one I wanted a witty but honest response from but I couldn't think much further than "To make money" and "To improve our lifestyle" -both of which are perfectly valid I know but I would have liked something like "To make the world a better place through a variety of events aimed at improving people's outlook on live", complete tosh of course but hey.

So why am I in business? Why did I setup The Site Doctor -other than because I felt it was my calling and a quicker way to a better life? It's certainly not the money otherwise I would have given up a long time ago and it's certainly not the social status being a web developer brings so why do I do it? Personally part of it for me I think is to prove people wrong, this isn't the main motivator and I realise may not be the best reason but a part of me wants to be able to show all those people that told me I was mad when I first started talking about it they were wrong and they're the silly ones for suggesting otherwise...

Are you in business yourself? I'd love to hear why you do it, why you get and work hard -often for little initial reward. What drives you?

 Friday, November 09, 2007

Growing your business - Simon Farnsworth from Floors-2-Go

Friday, November 09, 2007 12:23:49 PM (GMT Standard Time, UTC+00:00)

Recently, I've had the opportunity to go to a couple of interesting talks on business courtesy of CIMA and every time I've jumped at the opportunity as you never know what nugget of information you may pick up.

Last week I went to a talk by Simon Farnsworth on how to grow a business -something I'm very interested in at the moment. Simon Farnsworth was the CEO of Floors-2-Go and helped the company grow from a small family run business (which I found out was started in the West Midlands) to a PLC and then finally to a management buy out in 2006.

The talk itself was interesting buy not quite what I was expecting (which seems to be the theme of many of these talks at the moment) as it focused mainly on his career since leaving school rather than how to grow a business but it was non-the-less interesting.

One thing that he said amazed him was the fact that many of the businesses he has got involved with didn't even have cash flow forecasts before he started. He said this to a room of chartered accountants, most of whom were aghast (as to was he) to hear this however I for one have rarely had an up-to-date cash flow forecast and in fact it's only been within the past 6 months that I even bothered working on one. Why do I not have a cash flow forecast I hear you ask? Well that's simple; time.

A cash flow forecast is something that as a sole trader you don't really worry about if you've got a good head for figures you should have a pretty clear idea of what's in, coming in, and going out so the sums are easy. Ok as you grow your business and have other employees working with you the going out part may be a little less under your control but you should still have a good idea of what's going on so the time required to keep an up-to-date cash flow forecast is better spent else where i.e. making sure the "coming in" part is growing as large as possible ;)

I can understand why an accountant finds it incredible that an SME doesn't have a cash flow forecast as it is something that's very useful and more importantly allows you to see how much money you can draw from the business. Perhaps it's something you should look at doing once a week or month alongside saving your tax ;)

One thing I felt sorry for Simon about though was how he talked about the business. Since the management buy out he has been removed from the position of CEO and told us about how he had been made to remove nearly the complete board of directors because when you remove a company from being a PLC you have to replace all the non-exec board members (another thing I didn't know). Simon has clearly put his life and sole into the business only to be thrown to the wayside without even so much as a thank you.

There were a number of amusing ditties however from the talk including how Floors-2-Go managed to acquire the renowned orange Ferrari that I've seen around a few times (these were taken at the cinema):


Or how he had an ASBO against him for littering the streets with all the Floors-2-Go balloons and leaflets.

Simon Farnsworth is now CEO of Amber Windows which I couldn't place at the time but I realised there is a big bill board just up the road from here with it on. He seems a nice chap and I hope he can move on from Floors-2-Go but I get the feeling that'll take some time.

 Wednesday, October 17, 2007

Bartering for everyday items

Wednesday, October 17, 2007 7:42:20 PM (GMT Standard Time, UTC+00:00)

It was recently that time of year again when my bank balance takes a massive hit as various premiums are taken out for things like car tax, car insurance, house insurance etc so I get a little anal about finding the best deal.

This year, my target was to get my car insurance below £1,000 which seeing as I'm now (boo-hiss) over 25 shouldn't have been an issue but I had a feeling it wouldn't be an easy feat seeing as I drive a sports car, heck I like a challenge so off I set.

As I didn't have an issue with my current insurer I thought I'd see what deal they could offer me so they were my first port of call. I knew what they had sent through the post (over £1,500) which I thought was a little steep so I'd give them a chance to knock it down. Success! They took over £100 off -only another £400 to go!

I then went through Money Supermarket's online insurance comparison site to see what else was on offer. It came back with a few closer to £1,200 so I started calling -once again I called my current insurer who came down to £1,100 so I called the next cheapest on the list (£1,200) and told them if they could match the other quote I'd be interested. They of course did and came in at around £900 which was pretty dandy!

This went on for a while, every time I got a quote I would call around each company and give them the chance to "beat" the other one until I was batting between two companies -one being my previous insurer. After careful negotiation I ended up paying just shy of £600 for my insurance and actually ended up with a higher miles allowance than I did at £1,500 -despite what you're thinking, the insurances were otherwise exactly the same! That's a whooping £900 saving for a little phoning around!!

This got me thinking, are we regularly unknowingly paying more for our goods/services? I tend to barter out of principle if I can, usually just as a challenge but is it the same as banks have gone with financing1 in which case I wonder what other companies are doing it? I know companies often factor in a small % to accommodate the discount requests etc but does that mean we should barter for everything?

1 I've found when looking for funding, if you want £100 and ask for £100 you tend to get £75 as the bank assumes you have over-inflated your request to accommodate their % reduction so the next time you go in, you ask for £130 instead and so it goes on, each pre-guessing what the other person is after in an environment of distrust leaving those people who don't want to play "the game" (or don't know about "the game") out of pocket.

Bartering for everyday items
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CategoriesTags: Business | General
 Saturday, October 13, 2007

Why should we use you?

Saturday, October 13, 2007 2:21:41 PM (GMT Standard Time, UTC+00:00)

While at the recent Startups Live event I got asked a question that I really should have been prepared for "Why should we use you?". At the time I was tired and hungry (no excuse I know) and so I was a little thrown.

I think it's important to look at networking as a form of job interview but without the job at the end of it. What I mean by this is you should have a set of questions, answers and interesting topics to discuss1 prepared before you go into the event.

1 Make sure you know what you're talking about though -you never know, they may know you're bull-shitting which isn't a good start to an ongoing relationship!

I've steered clear of a fair few networking events in the past on the basis that they're often pissing contests but networking itself is an important part of any business and so shouldn't be avoided. So how should you answer "Why should we use you?". This is a silly question in my eyes because as the purchaser you have the power, you should already have a list of criteria on what you're looking for from a supplier. I can understand if you're looking to find out whether my list matches yours but you're most likely going to get the same responses:

  • "We're the best" -you're really going to take your word for it?
  • "Just because" -they clearly don't care about their company, do you really want to do business with them?
  • "We've got a proven track record" -fair play, good response, now you've got to do your research

Either way, whatever response you get it's most likely going to be a conversation killer and so, not something you want to ask while networking, if you want to ask this, I would keep it for an initial meeting.

So how did I respond? "That's a good question" -not a good response by any means but Stacey has co