Friday, May 30, 2008

Can't launch Outlook when switching to Exchange from POP3

I've had an irritating issue for the past week or so. I used to use POP3 in Outlook however the other day I switched to the internal Exchange server and I got stuck in an eternal loop saying that Exchange needed to connect to the server to synchronise the offline files and folders -but you couldn't do that until the files were transferred.

The message looked something like this:

The set of folders cannot be opened. You must connect to Microsoft Exchange with the current profile before you can synchronise your folders with your offline folder file.

Took me a while but the fix was to remove the profile and setup the exchange inbox first:

1. Click Start, and then click Control Panel.
2. Click Switch to Classic View, and then double-click Mail.
3. In the Mail Setup dialog box, click Show Profiles.
4. On the General tab, click Prompt for a profile to be used, and then click Add.
5. In the Profile Name box, type a descriptive name for the new e-mail profile, and then click OK.
6. In the E-mail Accounts dialog box, click Add a new e-mail account, and then click Next.
7. Click the appropriate server type for your new e-mail account, and then click Next.
8. Type your account information in the required boxes, and then click Next.
9. Click Finish, and then click OK.

Can't launch Outlook when switching to Exchange from POP3

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Tags: Office | The Site Doctor